We use Postnet for local shipping, if needed we also use The Courier Guy
International shipping we use DHL and FedEx
World Models wishes to provide its customers with the best possible
service. Our staff and suppliers are fully aware of, and comply
with the Consumer Protection Act. We are committed to doing
business in terms of the requirements of the Consumer Protection Act
and our returns policy is therefore compliant.
invoice is your guarantee.
goods will be refunded or exchanged if they are returned within 10
business days of purchase, if they were defective when purchased or
failed due to a design or manufacturing flaw or do not comply with
requirements and standards in terms of safety and quality. Mini
World Models reserves the right to refer returned goods for
technical assessment by the manufacturer or authorized service
centre. Customers are required to present their original tax
goods excluded from the 10 day repair, exchange or refund policy
there is a manufacturing defect, customers may only return these
goods if it is still in its original condition.
purchased by way of special arrangement or custom order, i.e. On
line shopping, will only be replaced if it is defective.
will only be refunded if they are in their original packaging and
unused. Should the item be opened then an exchange for the same, or
similar product, will be given - if the product is defective.
the packaging or marketing materials indicate a product which
materially differs from that which is supplied then a customer may
return the goods within 10 business days after purchase. Subject to
our rights in law to charge the customer for use of the product and
to repair the goods for re-stock purposes, Mini World Models will
provide the customer with a refund.
a customer’s goods fail or turn out to be materially defective due
to a design or manufacturing defect within the first month (one
month) after purchase, Mini World Models will repair, replace or
provide the customer with a refund.
note that it may not be possible to determine in-store whether goods
have been damaged or what the cause of a failure or defect may be.
Accordingly, Mini World Models reserves the right to refer returned
goods for technical assessment by the manufacturer or authorized
service centre prior to repairing, replacing or refunding an item
and to provide the customer with feedback within 10 business days of
receipt of the returned goods and to act accordingly.
the goods show a defect after the initial 6 (six) month period, but
are within the manufacturer’s warranty period, Mini World Models
may, at the customer’s request send the goods to the manufacturer
for repair and the manufacturer will decide whether you will have a
valid claim and if so, whether they will repair or replace as well
or whether any charges will be levied in accordance with the terms
of the warranty.
the goods become defective once the manufacturer’s warranty has
expired, we will endeavour to arrange with the manufacturer or its
agents to repair the goods but bear no responsibility for their
failure to do so.
repairs will be done without the customer’s approval of a
quotation first. If within 3 (three) months after goods have been
repaired, the defect persists or a further failure or defect occurs
on the repaired component Mini World Models will either refund or
replace the item. Customers must keep proof of repairs.
with all warranties, certain conditions and exceptions apply:
take proper note of any terms or instructions that accompany your
that show a manufacturing defect within the first 6 (six) months of
purchase will be repaired, replaced or refunded; and
that develop after six months may be repaired, replaced or refunded
at the manufacturer’s election, and subject to the relevant
manufacturer’s warranty will only apply to material defects in the
process of manufacturing the goods and will not apply in the
caused by lightning or power surges;
caused by misuse or abuse to the goods or contrary to instructions
and warnings provided on the goods or their documentation;
used for a purpose other than the purpose for which they were
that have been altered or physically changed in any way.
we have accepted a return and approved a refund, the customer will
receive the refund in the same manner as payment was made.
over the internet:
customer has a general right to return goods (a ‘cooling off
period’) within 10 (ten) business days after delivery, without
penalty, should the product be unsatisfactory or incorrect.
customer will be liable for the costs of returning the goods,
should it relate to a change of mind purchase.
will be finalised within 7 business days.
goods must be:
its original packaging; and
its original condition;
conditions and exemptions apply:
returns will be accepted if Goods have been altered in any way.
(e.g. “Kit-Bashed”, “Weathered or Detailed”,)